Here you will find the most frequently asked questions about our products.
Yes, the lunch box itself can be put in the dishwasher. However, you should remove the lid by hand Rinse with warm water and a little soap. The cutlery and the insert of the Lunchbox XL can also be put in the dishwasher.
No. The lunch box is not suitable for the microwave.
The lunch box is suitable for all dry dishes. For bread, fruit and vegetables, sushi or rice dishes. However, should no liquid food is transported in it. The box is ideal for hiking or as a lunch box for kindergarten and school. Some customers also use the boxes as a nice storage box in the kitchen. For sausage or cheese in the fridge and much more.
That was and is particularly important to us. The lunch box is melamine and pollutant-free. You won't find conventional plastic in it either. There is a small piece of bioplastic (PLA) as a binding agent in the lunch box. This is a bioplastic made from lactic acid which is fully biodegradable.
Yes! The BamBottle can also be put in the dishwasher. However, the following also applies here: Please rinse the lid by hand. Due to the large opening of the bottle, it can also be cleaned easily by hand.
Yes! The BamBottle is double-walled and insulated. Your hot drinks will stay hot for up to 12 hours. Your cold drinks will stay cold for up to 24 hours.
Yes! Thanks to the screw cap and the BPA-free silicone ring, the bottle is absolutely leak-proof. In addition, the double-walled insulation prevents your bottle from bulging due to the carbon dioxide.
No, unfortunately not. Please rinse your coconut bowl by hand so that it stays beautiful for a long time. We recommend rubbing the bowl with coconut oil regularly. So you can enjoy these beautiful bowls for a long time.
The bowl is suitable for salads, mueslis, rice dishes, porridge and more. not it is suitable for very hot dishes such as soups. If the food is too hot, there is a risk that the bowl will break.
No, the bowls are not suitable for the microwave.
Our products are produced in China and Vietnam. We pay attention to appropriate working standards and safety precautions at our producers. For a long time we puzzled over whether there weren't other production facilities that would be closer to us and even better in terms of standards. But especially for bamboo, China is not only the largest producer, but also the country with the most know-how. Bamboo has been used there for thousands of years. Our coconut products come from Vietnam and are handcrafted on site.
We are happy to inform you that you will not come by ship or plane. We think that's extremely important. All of our goods come to us overland by train. We are happy to accept the longer waiting times for this. Because this shipping route is by far the most sustainable.
You can find out more about our shipping policy here.
Shipping costs € 4.99. From an order value of € 29, we will cover the shipping costs for you.Shipping to selected European countries costs 12,99€. We will cover the shipping costs from an order value of 75€
If your order is placed before 12 noon on a working day, we will usually dispatch it on the same day. Your package needs 1-4 days to get to you.To other countries then Germany it usually takes 2-8 Days
We ship with DHL GoGreen.
If there is any reason to complain or if you have simply changed your mind, you can find out more here.
Of course, you can send your purchased items back to us. To do this, you have to revoke your contract with us within 14 days. You will get your reimbursement to the payment method / provider which you used for the purchase. For example, if you paid with PayPal, your refund will be credited to your PayPal account.
Please understand that we cannot take back hygiene items that have already been opened.
You can find more information about the revocation here.
Fortunately, this rarely happens as we pack neatly. Should it come to that, you will help us enormously if you first check an obviously damaged package and refuse to accept it if the goods are damaged. We know that this is not always possible. In this case, please always contact us so that we can send you a replacement quickly and easily. Promised!
Didn't find your question? No problem! Just write to us at firstname.lastname@example.org or chat with us. You are also welcome to contact us via WhatsApp on 0151/42843962.